Leveraging Process Optimization & Automation for Shared Services Transformation
Large companies across the globe are seeing an increasing shift towards leveraging global, multifunctional, and remote service models owing to the key learnings derived from COVID-19. These organizations are furthering the value which shared services and outsourcing models bring by reducing costs, increasing operational efficiency, and driving greater business value. These shared services are increasingly using emerging technologies such as digital, analytics and reporting are enhancing the customer experience.
The pandemic has accelerated the transition from old to new models, and it is the right time for organizations to prepare for the post-pandemic world, starting with their internal process frameworks. Process optimization is a powerful practice that transforms individual processes and helps in eliminating inefficiencies, better clarity, and enhanced compliance via intelligent automation. End-to-end process optimization drives value by considering individual process steps based on a more holistic view and eliminates inefficiencies across shared services processes such as Source to Pay, Order to Cash etc. Let us look at the key benefits of shared services process optimization.